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Distance Selling Contract



Trade Name: ProbadorColectiva Kahve ve Danışmanlık Ltd. Şti.
Address: Firuzağa Mah. Kadirler Yokuşu Sok. No:69/1 Beyoğlu/İstanbul
E-mail: info@probadorcolectiva.com
Phone: 0212 244 0696
Fax: 0212 244 0697
Bank Account:  GARANTİ BANKASI A.Ş. MASKO SUBESİ- TL IBAN: TR54 0006 2000 2240 0006 2936 38


Name, Surname/ Title: 


The subject of this Agreement is determining the respective rights and obligations of the Parties with respect to the sales and delivery of the goods and services ordered by the BUYER from over the web site www.probadorcolectiva.com (hereinafter referred to as ‘Website’) belonging to the SELLER on the electronic media, with characteristics referred to in the Agreement and the selling price specified in the Agreement as well, pursuant to Law No. 6502 on Consumer Protection, Regulation on Distance Contracts and other related laws and regulations to the extent it is applicable.


The below indicated details of the products and services that are ordered by the BUYER, are provided before payment. 


Type of Product:
Total Sale Price (VAT incl.):
Shipping Cost:
Total Amount VAT incl.:
Payment method:
Delivery Address:
Person to receive: 

Phone No:
Invoice to (person/entity):
Invoice Address:
ID No:
Tax Office:

Tax No:


4.1. The product will be delivered to the delivery address or to the person/organization specified by the BUYER on the form filled in the website, together with the invoice, as packaged and in intact/undamaged condition.

4.2. If PRODUCT will be delivered to a third person/organization other than the BUYER, the SELLER shall not be liable in cases where third person or organization does not accept to receive the product.

4.3. BUYER is responsible for checking the Product when BUYER takes delivery of the product; If BUYER detects any problem related to shipping, BUYER should not accept the product and should have the representative of the shipping company compile a report. Otherwise, the SELLER will not accept any responsibility.

4.4. Product prices do not include shipping and customs expenses. All shipping and customs expenses belong to the BUYER.

Article 5 – Right to Withdraw

5.1 For any products or services which was or will be delivered within the borders of Republic of Turkey, the withdrawal rights indicated under Regulation on Distance Contracts were applicable. In this case; the BUYER is entitled to use its right with respect to withdrawal, within 14 days from the date of delivery of the goods/services either to itself in person or to such person/entity at the address advised to that effect. For being entitled to use the right of withdrawal, it is mandatory that within the same period as aforesaid, the BUYER to notify the SELLER via e-mail and goods/services are not used. In the event any such right is used; it is compulsory that the original of the invoice pertaining to the goods/services delivered to the 3rd party or to the BUYER in person is required to be returned. 


5.2 Goods And Services For Which Right Of Withdrawal Is Not Applicable: These consist of goods/services that are not returnable in consideration of their nature, goods/services which rapidly deteriorate and dates of expiry passing, goods/services for single use, hygienic goods/services, goods/services for daily use, any and all software and programs which are reproducible. 


5.3 Since our products are perishable, it is not possible to return the products which are delivered outside of Republic of Turkey. Therefore; there is no right of withdrawal for the products, which are already ordered.


6.1. The BUYER accepts that BUYER has read the preliminary information on the Website and had knowledge on basic characteristics of the goods/services sold, sales prices, the method of payment and delivery, and that BUYER has given necessary confirmation for sales electronically.

6.2. The BUYER, by confirming this Agreement electronically, also confirms that, BUYER has received accurately and completely all kind of information that should be given before the conclusion of the distant contracts to the BUYER by the SELLER such as its address, basic features of the products ordered, price of products including tax, payment and delivery information

6.3. the SELLER is responsible for delivery of the product, which is subject of this Agreement, fully in intact/undamaged condition, with qualifications specified in the order.

6.4. The SELLER, within the time limits foreseen for fulfilment of the contractual obligation, can supply a different product of equal quality and price to the BUYER.

6.5. If the SELLER fails to fulfil the contractual obligations in cases where the fulfilment of the ordered product or service becomes impossible, it shall inform the BUYER before the completion of the time period for the fulfilment of its obligations arising from the Contract and may supply the BUYER with a different product of equal quality and price.

6.6. For the delivery of the products, which are subject of this Contract, the signed copy of the contract must reach to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If for any reason, the product is not paid for; or the payment is cancelled in bank records, the SELLER shall be deemed to be free from the obligation to deliver the product.

6.7. In case the bank or payment service provider, which owns the credit card over which transaction is made, does not make payment to the SELLER for any reason, all legal rights of the SELLER including the litigation for the receivable stemming from the sale of the product, are reserved.

6.8. If the product cannot be delivered due to extraordinary circumstances (weather conditions, earthquake, flood, fire etc.), the SELLER shall inform the BUYER about the delivery. In this case, the BUYER can cancel the order, BUYER can order or a similar product or wait until the end of the emergency situation. In such cases of order cancellation, if the payment is made, the BUYER shall be refunded within 10 days from the date of cancellation. If payment is made with a credit card, the refund will also be made to the credit card of the BUYER.

6.9. In cases where the payment is made with a credit card or with a similar card, the BUYER may request the cancellation of the payment on the grounds that the card was used beyond his/her control. In this case, the card issuer shall refund the amount of payment to the BUYER within 10 days from the date when it is notified about the objection.

Article 7 – Competent Court

In settlement of any disputes that might arise from this Agreement, Turkish Consumer Arbitration Committees have competent jurisdiction up to such value announced by the Ministry of Industry and Commerce, Consumer Courts for values over the specified amount, and at places where these are not available, Civil Courts of First Instance are competent.





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